Gemma Collins did NOT hang up on a customer: 'TOWIE isn't real, people!'

Published Wednesday, Mar 2 2016, 08:04 GMT  |  By  |  Add comment
Gemma Collins has clarified that phone 'hanging up on a customer while filming TOWIE' incident, saying it wasn't a customer and moaners need to realise it's just a TV show.

On Sunday night's premiere episode, viewers saw the phone ringing in Gemma's boutique while she was in the middle of chatting with co-star Billie Faiers. She answered but told the caller to phone back in an hour.

Now, she's assured viewers the caller was NOT a customer and she'd never treat a customer a way.

TOWIE Series 17, Episode 1
Gemma in her boutique


Gemma was with Billie when the phone rang.

The Only Way Is Essex: Billie visits Gemma.
Series 17, episode 1.
28 February 2016.


She said: "Just want to clear up ... TOWIE the other night, as you know it's a TV show ... When we was filming the phone went and it was an advertising company cold caller to which I said call back in one hour ... As it was NOT A CUSTOMER ....

"We have an amazing customer service ethic and haters gonna hate but truth is my shop is expanding on many levels and I love what I do. Customer service is key as being a car sales girl back in the day. I'm sick of people trying to knock my amazing boutique which is fun friendly and excellent customer service."

Gem added: "TOWIE is a TV show to which I do the odd cameo as I provide drama to get the show going. Get a grip people, it's not real! There was no customer other end ! X peace and love X whatever you write I know the truth and I have been in business 4 years and have new shops opening all over ... "

So now we know!

Gemma also included a screenshot of a positive review left by a customer.

TOWIE continues Wednesday at 10pm on ITVBe

Ten reasons why we want to be on TOWIE!



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