Currys 'refused to fix TV broken by a fly as it was an act of God'

Published Wednesday, Sep 23 2015, 18:00 BST  |  By  |  Add comment
A Currys customer was left buzzing with rage after he claims the company refused to fix his massive TV which was broken by a fly – because it was an "act of God".

Poor old Chris Chamney was watching his monster 65 inch LG telly one night, when all of a sudden the picture went black.

The 22-year-old, from Cosby, Leicestershire, had splashed out £800 on the mammoth gadget on Boxing Day last year. As the product came with a year's warranty, he thought he was still within his rights to have it fixed for free.

But the Fosse Park Currys store in Leicester reportedly told Chris he would have to fork out £95 himself for the work.

After badgering them for a reason why this wasn't covered in is warranty, he was informed by Currys that a fly had made its way into the screen, breaking the pixels.

Chris Chamney had to pay £95 for his TV to be fixed

© Rex Features / F1 Online

Currys have now apologised to Chris

He told the Mail Online: "They said that as it's an "act of God" it would cost me £95 to repair the screen.

"I spoke to Citizen's Advice who said that I should write a formal complaint about what happened and mention my rights, and that it had been noted to Trading Standards.

"Currys didn't pay much attention to that. They just said it wasn't covered.

"It seems bizarre to me that a fly being able to crawl into a television and damage the pixels is an 'act of God' and not a manufacturer's issue."

Currys have now apologised to Chris.

A spokesperson added: "We are sorry that Mr Chamney's experience with us did not reflect our usual high standards.

"We have since offered to repair his TV, as should originally have been the case, but understand that LG are now doing this.

"We will be contacting Mr Chamney to offer a further gesture of goodwill, and hope he is back enjoying his box soon."

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