With council housing shrinking and private landlords buying up abodes, more of their tenants than ever before are on benefits. With many falling into arrears, agencies specialising in housing benefits now find themselves on the front line.
We're in the North East to meet ex-pub landlord Rob McKenzie who has found his own way of dealing with those who abandon properties leaving behind a trail of destruction and owning thousands in rent.
Also, young agent, Caroline, is new to the job and finds herself drawn into tensions on a street in Hartlepool when one of her tenants causes problems for the neighbours.
Britain's Benefit Tenants, Channel 4, 9pm
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