Russell Grant's Daily Horoscopes for Saturday 8 November 2014 Aries
ARIES 21 March – 20 April
You won't take no for an answer. If you're not happy with the way a customer service representative handles a question, ask to speak to their supervisor. Be as polite as possible. Have documents ready to support your claims. The more persistent you are, the easier it will be to get what you want. When someone goes above and beyond the call of duty for you, write a thank you letter to their employer. These days, everybody complains. This makes positive feedback even more precious.
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